We offer a variety of convenient and secure payment options to suit your needs:
- Major credit cards: Visa, Mastercard, American Express, etc.
- PayPal: Enjoy a fast and secure checkout with your PayPal account.
- Cryptocurrencies: We accept popular cryptocurrencies like Bitcoin, Ethereum, and Litecoin.
Orders are typically processed within 1-3 business days, Monday through Friday. Please note that processing times may be slightly longer during holidays and sales. To avoid delays, consider placing your order in advance. Once processed, your order ships the next business day. We don't ship on weekends.
Delivery times may vary depending on your location and the shipping method you choose. Please see our Shipping Policy for more information.
We ship orders directly from our warehouses in both the USA and Hong Kong. This ensures faster delivery times and wider product availability for our customers around the world.
Yes, we offer international shipping. Please see our Shipping Policy for more information.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Absolutely! You'll receive a tracking number via email once your order ships. This allows you to follow its journey and know exactly when it arrives.
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Please contact us at Hello@theoddbits.com
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
You can contact us by email at Hello@theoddbits.com, or through live chat on our website. Please see our Contact Us page for more information.
At this time, we do not offer gift wrapping or personalized messages.
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